Frequently Asked Questions

How long will it take to receive my shipment?

It usually takes 7-10 days to receive your shipment from the time we receive your order.  We ship either FedEx Ground or US Postal Service.  All packages ship from Savannah, GA, so it takes a little bit longer for packages to reach the West Coast. We appreciate your patience. 

If you like for an extra fee we can ship "2nd Day Air."  When in the shopping cart and checking out, please select "2nd Day Air" as your shipping choice. Please be advised, that "2nd Day Air" orders are given top priority for processing and shipping. However, date certain delivery is not guaranteed.  If you need material by a certain date, you must call us (888) 811-0759 to arrange.  

How can I order?

You can order via the website shopping cart.  We also accept orders via fax (912) 480-4214, phone toll free (888) 811-0759 or via mail.

Do you accept purchase orders?

Yes, we do.

How can I pay for an order?

We accept Visa, Master Card, Discover, and American Express credit cards.  We accept checks, money orders, and purchase orders from businesses and school districts. 

How can I pay by check? 

To pay by check, use the blank order form or use the shopping cart.  To use the shopping cart, proceed like you are going to make an on-line order.  Select the items you wish to purchase and simply print out a copy of the completed shopping cart. 

Send a copy of the shopping cart with a check, payable to "Say It Right" to:
             Say It Right
             P.O. Box 651
             Tybee Island, GA 31328

How much are shipping costs? 

Our shipping is priced on a base handling charge (which covers insurance) and a per item shipping charge. The base charge is $5.50. The per item charge is 99¢ for each item. The first item is $6.49, add 99¢ for any additional items.

Do you have an order form I can download?

We are constantly adding new products.  The best way to ensure you get the most accurate information is to shop online.  If you need a hard copy, simply print out your shopping cart.

If you would like a blank order form click here. 

I am getting an error message saying my zip code is in error?  

For security our system is set-up to verify the billing address of your credit card before processing.  If there is a discrepancy your credit card can not be accepted. Please ensure you have the correct billing address.

We offer a 30 day unconditional money back guarantee on all our products. If for any reason you are not happy with your purchase please let us know and we will gladly replace, exchange, or refund your full purchase price at your discretion. Any returned items that are not damaged in shipping, must be returned in a sellable condition to receive full credit. Unless it is our error or the material is damaged, shipping and delivery charges are non-refundable. See Customer Service page for a more detailed description.

Do you ship to Canada?   

Yes we do. If ordering via the website, select "Canada" in the shipping options field of the shopping cart. For orders to Canada we ship via US Postal Service to Canada Post. Please Note: Additional customs charges and other fees may be applied by Canadian Customs. These charges are not created by or paid to Say It Right and are the sole responsibility of the customer. No refunds will be issued for customers refusing delivery of orders due to customs charges

Do you ship to Internationally?   

Yes we ship anywhere in the world. If ordering via the website, select "International" in the shipping options field of the shopping cart. For international orders we ship via US Postal Service to your national postal service.  

What is a "digital download?"  How do I get a digital download? 

A digital download is an electronic copy in portable document format (PDF) that you download directly from Say It Right to your computer. Using this technology provides some substantial benefits to you, our customer, including faster access to products with no shipping costs. Additionally, on some select products (in lieu of CD-ROMs), digital downloads are included as part of the purchase price. This allows instructors to easily print activity sheets on their own printer for student and instructional use. More information on Digital Downloads can be found by clicking here.  

Is it safe to use my credit card on your site? 

You can shop at www.sayitright.org online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

 The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

 If you prefer, we can process your transaction by phone, fax or mail. Call us at 888-811-0759 during our business hours 9-4pm EST, fax us at 912-480-4214 or mail your order to P.O. Box 651, Tybee Island, GA 31328.

www.sayitright.org is registered with the Authorize.Net Verified Merchant Seal program.